We Do Books, Inc.™ is here to help you resolve your tax issues and put an end to the living hell that the IRS can be. Our friendly and knowledgeable staff prides ourselves on our efficiency, affordability, and of course our discretion. Internal Revenue Service issues will not just go away on their own; they just get worse with penalties and interest being compounded daily. If you owe the IRS, you have a potentially serious problem. It may take the IRS several years to catch up to you, but they're relentless and have no mercy in collecting all the money that is owed. When the collection process starts, if left unchecked they will make your life miserable and literally ruin all aspects of your life. That's why we're here to help!



The Problem Resolution Program or (PRP), was started in 1977 to assist taxpayers when normal communication with the Internal Revenue Service failed to solve the outstanding issues. Although the PRP program has been around for more than twenty years, it's only been in the last few years with the passage of "Taxpayer Bill of Rights" 1 and 2 that it has become effective.

Objectives. The PRP was not designed to be an alternative to the IRS appeals process, or to solve legal or technical tax questions. Rather, the PRP Program was designed to achieve three (3) specific objectives:

  1. To ensure that the rights of the Tax Payer are protected and that problems not resolved through normal channels are handled expeditiously.
  2. To identify the areas where taxpayers have problems with the service and bring them to the IRS' attention.
  3. To be an advocate for taxpayers within the IRS, representing their interests and concerns in the services decision-making processes.

Referral to PRP. As mentioned previously, not every taxpayer problem is appropriate to be handled through the PRP. Therefore, the IRS developed criteria to determine when a problem should be referred:

  • Second contact, same issue. Any contact indicating the taxpayer has not received a response at least 30 days (60 days if the issue involves filing an original or an amended return or claim) after the taxpayers initial inquiry or complaint.
  • No response by date promised. Any contact indicating the taxpayer has not received a response by the date promised (including commitment dates on IRS forms).
  • System failure or best interests. Any contact indicating that established systems failed to resolve the taxpayers problems or when it is in the best interests of the taxpayer or the IRS that the case be resolved in the PRP.
Are you being audited? Contact WeDoBooks to see how painless the process can be.

Taxpayer Assistance Order (TAO)

When a taxpayer is suffering (or is about to suffer) a significant hardship as a result of the manner in which the tax laws are administered, the IRS may issue a taxpayer assistance order (TAO). (This occurs, for example, when a taxpayer needs the refund to relieve a severe hardship, when there are delays in reissuing a refund check the IRS sent to a wrong address or if the service takes an enforcement action but the taxpayer had no notice of a tax deficiency and is not afforded an opportunity to obtain an administrative review of its validity.) TAOs cover a specific time period during which they must be followed. If the IRS issues a TAO, the taxpayer advocate will review the circumstances of the taxpayers case, during which time the IRS will suspend any enforcement action.

To apply for a TAO, taxpayers should file Form 911, Application for Taxpayer Assistance Order to Relieve Hardship, copies of which are available in IRS offices or by calling 800-TAX-FORM (800-829-3676). Applications also can be made by letter or by phone at 800-TAX-1040 (800-829-1040).


Another program the IRS offers is problem-solving days. Under this new program, each of the 33 IRS districts sets up days during nontraditional business hours (Saturdays, for example) when service personnel are available to try to resolve taxpayer problems.


If a taxpayers situation meets the proper criteria, he or she can call 800-829-1040 or get a direct number from the IRS Internet home page ( ). A taxpayer also can find a list of PRP offices and telephone numbers nationwide on the IRS Web page by selecting Taxpayer Advocate and PRP Directory.

We Do Books, Inc.™ Core Services

Bookkeeping / Accounting

We Do Books, Inc.™ knows the importance of relationships to excel and meet the needs of entrepreneurs and their businesses. Our client service relationship stresses client strategy and sound advice in all aspects of business - including the...


Cash Flow Management

Cash is king! and your business needs capital to work. In today's economy, we return to our specialty of pro-active Cash Flow Management for businesses. Our process employs Change Management to help your team make the appropriate modifications...



Whether you are concerned about your business, personal, or estate taxes, We Do Books, Inc.™ can offer you practical tax advice to help you keep more of your money... we can help you negotiate your best path through the complex maze...



We're here to help you resolve your tax problems and put an end to the misery that the IRS can put you through. We pride ourselves on being very efficient, affordable, and of course, extremely discrete. The IRS problems will not just go away by themselves;...



When you are ready to start your business, let We Do Books, Inc.™ help you make the right choice of entity. We can also form the entity for you. As with any good council, we want to review your business plans, potential liability and specific needs,..



We Do Books, Inc.™ Scottsdale
8145 E. Evans Road, Unit 1
Scottsdale, AZ 85260
(855) 922-9336

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